Catholic Charities, Diocese of Norwich continues to operate its New London office at 28 Huntington Street, but people using older treatment directories should be aware of an important change: the organization’s Behavioral Health Division closed on June 30, 2020. Catholic Charities no longer presents the New London office as a direct provider of outpatient substance use treatment. Instead, its current service model emphasizes intensive case management, crisis assistance, information and referral, and help connecting people with appropriate behavioral health providers in the community.
Current Role: Case Management and Referral
Current Catholic Charities information states that caseworkers help individuals and families identify urgent needs and develop plans for greater stability and independent functioning. Services can include crisis intervention, information and referral, job readiness support, and connections to behavioral health services. Someone looking for alcohol counseling can contact the New London office for help identifying treatment resources, but should not expect to receive clinical alcohol therapy, medication management, detoxification, or residential rehab directly from Catholic Charities at this location.
Behavioral Health Division Is Closed
The organization’s official Behavioral Health Services page is explicit that direct behavioral health operations ended in 2020 and former clients were transferred to other treatment agencies. Catholic Charities now focuses on general case counseling, outreach, triage, and partnerships with organizations that specialize in comprehensive mental health services. This means older records describing 28 Huntington Street as an active alcohol or drug treatment facility are no longer accurate. Keeping that distinction clear helps people avoid traveling to the office expecting services that are no longer provided.
Help Finding Alcohol Treatment
A case manager may still be useful when a person with alcohol problems also faces housing instability, loss of income, family stress, difficulty navigating healthcare, or uncertainty about where to seek treatment. Staff can provide information and referrals to behavioral health agencies serving southeastern Connecticut. People seeking addiction treatment should ask specifically for current substance use treatment resources, including outpatient counseling, intensive outpatient care, medical withdrawal management, or residential treatment when appropriate.
Medical Withdrawal Requires a Treatment Provider
Catholic Charities is not an alcohol detoxification facility. Anyone with heavy daily alcohol use, previous withdrawal seizures, delirium, or significant medical instability should seek assessment from a qualified addiction or medical provider rather than relying on case management alone. The New London office can help with referral and navigation, but the clinical management of alcohol withdrawal must occur through an appropriate healthcare or addiction treatment program.
Current Address, Phone, and Cost
The verified address remains 28 Huntington Street, New London, CT 06320, and the current New London office phone is 860-443-5328. Catholic Charities states that its case management services are provided at no fee or charge. Because the office no longer delivers direct alcohol treatment, insurance categories that applied to the former Behavioral Health Division should not be carried forward as if they describe current clinical billing. People seeking alcohol rehab should call for referral assistance and confirm treatment coverage directly with whichever provider ultimately delivers the clinical service.
